Refund Policy

Every refund request is reviewed manually by our team. There is no automatic refund button — this lets us verify each case fairly and protects both sides from fraud and abuse.

To open a request, email supporthub24@gmail.com with your order ID, license key, and a clear description of the problem.

GuardStone is a digital product. A license is considered "delivered" as soon as the key is generated and sent to your email or shown in your customer panel.

Once a license key has been delivered, activated, or used at least once, the order is treated as fulfilled and refunds are generally not granted, except for the technical-failure cases described below.

Refunds are eligible only when the failure is on our side, for example:

• The license key was never delivered and cannot be re-issued.
• The extension is completely non-functional on all supported browsers due to a bug on our side, and we cannot fix it within a reasonable time.
• Duplicate charges for the same license.
• Payment captured but no license was generated in your account.

In these cases we will try to fix the problem first (re-deliver the key, reset HWID, extend the plan). A cash refund is issued only if a fix is not possible.

• Refund requests must be sent within 7 days of the original purchase.
• You must include the order ID, license key, purchase email, and payment reference.
• You must include visual or technical proof: screenshots, screen recording, browser console errors, or extension logs.
• Requests without proof or filed after the 7-day window will be declined.

The following situations do not qualify for a refund:

• You changed your mind after purchase.
• You bought the wrong plan or duration by mistake.
• You did not read the plan features, limits, or compatibility notes before buying.
• Your device, browser, or network is not compatible even though the extension works for other users.
• You lost your license key because it was shared or leaked.

To avoid these situations, use the free 2-hour trial first to make sure GuardStone works on your device and fits your workflow.

Once a refund request is submitted with all required information, we usually respond within 3 business days. Approved refunds are issued through the same payment method used at checkout and may take an additional 5–10 business days to appear, depending on your bank or wallet provider.

The 2-hour free trial and any promotional / gifted licenses have no cash value and are not refundable, because no payment was made for them.

For renewals, the same refund rules apply from the date of the renewal charge. If you do not want a renewal to happen, please cancel or disable auto-renew before the next billing date; already-processed renewals cannot be reversed just because the plan was no longer needed.

License keys purchased through the reseller program or in bulk are not eligible for retail refunds. Reseller balances, commissions, and settlements follow the specific rules shown inside the reseller panel and any separate reseller agreement.

Refund requests and questions: supporthub24@gmail.com · Website: guardstone-admin.lovable.app